Miller’s Vanguard is ready to respond to equipment faults and failures 24 hours a day, 364 days a year. Our nationwide army of highly trained and well equipped Engineers boasts an industry leading first time fix rate, backed by an extensive stock of ready to dispatch loan devices.

MV1 REACTIVE ENGINEERING

Contacting our 24/7 state-of-the-art National Service Response Centre your call will be put through to a qualified Engineer who will screen the call, enabling us to contact you directly for a remote fix wherever possible.

 

If a remote fix cannot be achieved we will send out an Engineer within your contractual Service Level Agreement. All our vans are constantly tracked in order that we can select the closest engineer for the fastest service. What’s more, if our Engineer’s call screening has identified a requirement for parts that are not carried in our Field Engineers’ extensive van stock these are dispatched for delivery before 8am the next day.

BESPOKE SYSTEMS

Controlled through our call centre, our National Reactive Engineering force represent the very best elector-mechanical expertise across the UK. Fully supported with the latest in-vehicle and tablet technologies, the Miller's Engineer is the pinnacle of foodservice support.

 

Each van is fully stoked and replenished via the tablet computer through our Management Information System. Each Engineer is assigned to a Regional Field Operations Manager to whom they report.